IT Support & Maintenance

We offer support and maintenance plans that account for expected and unexpected software issues across a range of devices and systems.

What are the differences between Support & Maintenance?
What is Software Support? What is Software Maintenance? While these two terms are often viewed as one and the same, the difference between support and maintenance can be broken down by the urgency in their approaches. While software support is defined as fixing broken software (or “bugs”) with reactive development, software maintenance is defined as proactive development in adding additional features or triaging low priority “bugs” that don’t deteriorate the software design and user experience.

What Are IT Maintenance Services?
IT maintenance services is a blanket term that includes complete software and hardware maintenance support for your business computer system. That means making a complete record of all hardware and software that must be maintained for the system to function properly and optimally and taking the responsibility of making sure to perform any maintenance tasks the system requires to meet that goal.

Why Do I Need IT Maintenance Services?
Keeping a whole business’ IT system — both software and hardware — running smoothly is a big task, even if you are a relatively small company. If you run a larger company, it can seem completely overwhelming. One solution, of course, is to hire an in-house IT staff. However, this can become extremely expensive, especially in larger companies, and even an IT staff can become overwhelmed if enough issues arrive.

When you hire a dedicated IT maintenance support company like PCS to handle your software and hardware maintenance, you shift the enormous burden of making sure your IT is working properly off your plate and onto ours, so you can concentrate on the performance of your actual business. You don’t have to concern yourself about what might go wrong with your IT system because you will know we are monitoring everything and will take care of any problems as they arise if any should occur.

Why Choose PCTECH Computer Systems for IT Maintenance Support?
PCTECH COMPUTER SYSTEMS is known for providing custom IT solutions for businesses. That means when you contact us for IT maintenance services, you won’t get a cookie cutter plan that may not fit your goals for your network — you’ll get a maintenance program that has your specific company and IT needs in mind.

We have a team of highly-qualified IT professionals to draw on for your maintenance support. It doesn’t matter what kind of computers you have, the kind of software you like or how many computers are on your network — we have the knowledge and experience to handle it.

Whenever you have a problem with your IT systems, contact PCTECH COMPUTER SYSTEMS with confidence that we’ll know exactly what you’re talking about. The person you connect with will know your company and your system and be able to come up with a solution as quickly as possible. When you’re working with PCTECH COMPUTER SYSTEMS, you can relax in the knowledge that your IT is in safe hands.

Why Insight for IT maintenance and IT warranty services?
We understand the tension between simultaneously running and innovating your business and believe you shouldn’t have to sacrifice one for the other. Our experts work with you to drive cost out of operations and fund innovation through.

Get In Touch

46, Jalan Perai Jaya 3, Bandar Perai Jaya, 13700 Seberang Perai, Penang, Malaysia.

+604-390 1117

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